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Diabetes care delivered to your door
Wellstart makes it easy for you to manage your supplies from home. We handle the paperwork with your doctor and insurance.
New to Wellstart? Start here
Select "New patient" to get started. A member of our team will contact you and take care of the next steps.
This option is for new patients only. If you have ordered from Wellstart before, then please select "Existing patient" below.
Already a Wellstart patient?
Reorder supplies or update your information through your Wellstart Portal.
Reorder the way that’s easiest for you
Call us toll-free
Prefer to speak with someone? Our US-based team can help with reorders, shipping questions, account updates, and more.
Place your order by phone
Get help with shipping or billing
Update your information
Ask us any questions
About
our process
Getting your supplies shouldn’t be stressful. We work directly with your doctor and insurance company to manage the forms, approvals, and authorizations.
We’ll keep you informed at each step. When the paperwork is finished and your order is ready, your supplies will be sent right to your door.
Getting started
Many doctors send us prescriptions for their patients, but you can also call us yourself or click here to request more information. We’ll work with your doctor to get what we need and take care of the details for you.
Welcome to Wellstart
We’ll start with a phone call to confirm the details your doctor sent us. After that, you’ll get updates by phone, email, or text about your order.
We’ll handle the insurance forms and any prior authorizations your plan requires. We follow-up, as needed, until the right documents are received.
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Delivery & tracking
Your delivery is an important step in your care, and we’re here to guide you through it. We’ll send short updates by email or text as your delivery progresses, along with a tracking link once the package ships.
Your delivery will be handled by a national carrier, and most orders arrive quickly. When your supplies reach your door, we’re here to make sure everything looks right and to answer any questions about getting started. And if anything seems off when your package arrives, our team is ready to help right away.
Ongoing support
Whether you’re applying your very first sensor or working through a technical question, our team is here to help. We offer on-demand tech support for setup, troubleshooting, supply questions, and repeat orders, so you always have someone to turn to.
Our support program is led by an on-staff Certified Diabetes Educator (CDE), and many of our agents have personal experience with diabetes. You’ll receive guidance from people who genuinely understand what you’re navigating.
Set reorder schedule
We're here for you. We’ll remind you when it’s time and make reordering hassle-free. You can choose how to reorder:
Call us to place your order
Order online in just a few clicks
Most insurance plans allow reorders every 90 days, and we’ll track the timing for you so you never run short.
Receive invoices by mail or email
You’ll receive an invoice that outlines your supply order, insurance coverage, and any balance due. Invoices can arrive by mail or email, depending on your preference.
If you owe co-insurance or any deductible, you can pay securely online, by phone, or by mail. And if you ever have questions, our billing team is here to help.
Available products
Wellstart provides dependable diabetes technology built for better health. Our selection includes top-rated CGMs and insulin pump systems from Dexcom, FreeStyle, Tandem, and Beta Bionics - trusted for their accuracy, reliability, and support in day-to-day diabetes care.
Continuous glucose monitors
Monitor your glucose levels continuously without frequent finger pricks.
Insulin pumps
Automated insulin delivery systems for precise diabetes management.
Product support
Even with the right supplies, issues can come up from time to time. When they do, you are not on your own. Our team is here to help you troubleshoot, get answers, and keep things moving.
Get support from a diabetes care specialist
Our US-based team is here to help. We can give you step-by-step guidance to insert your sensor, pair it with your reader or smartphone, understand and manage alerts, and answer everyday questions.
Request a sensor replacement
If your CGM sensor stops working early, the manufacturer may send you a replacement. Contact Dexcom or Abbott, depending on your device, using the options below. When you reach out, have your sensor serial number and start date available.
Contact manufacturer support
Dexcom
Submit a request online ↗ | Chat with Dexcom support ↗ | Call Dexcom support (844) 607-8398
FreeStyle Libre (Abbott)
Submit a request online ↗ | Call (855) 632-8658
Not sure what to do? Call us, and a Wellstart agent will help guide you: (800) 978-7599
About us
Wellstart Medical is a nationally approved Medicare DME supplier focused exclusively on diabetes care. We combine dependable technology with attentive, personal support so patients always feel confident in their treatment.
We offer leading CGMs and insulin pump systems from Dexcom, FreeStyle, Tandem, and Beta Bionics, backed by personal support to help patients use their technology with confidence.
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Contact us
Our friendly support specialists understand diabetes care first-hand. Whether you’re reordering supplies, checking insurance, or just need answers, we’re only a call away. Your health and peace of mind are our top priority.
