Privacy Policy

Effective Date: 2/20/2026
Last Updated: 2/20/2026

Wellstart Medical LLC ("Wellstart," "we," "us," or "our") is committed to protecting the privacy and security of the information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you interact with our websites and online services that link to this policy (collectively, the "Services").

1. Scope and Relationship to HIPAA

This Privacy Policy applies to personal information collected through our website, advertising landing pages, marketing communications, and other online interactions that reference this policy.

It does not apply to Protected Health Information ("PHI") that we collect, use, or disclose in connection with providing medical supplies, coordinating with healthcare providers, or billing insurance. PHI is governed by the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and is described in our separate Notice of Privacy Practices.

2. Information We Collect

We collect information directly from you and automatically through your interaction with our Services.

• Information You Provide You may provide personal information when you complete an eligibility inquiry form, request information, subscribe to communications, or contact us. This information may include your name, email address, phone number, mailing address, and insurance-related information submitted for eligibility review. Eligibility information is processed internally to evaluate potential service qualification. We do not use medical or insurance information submitted through eligibility forms for advertising purposes.

• Information Collected Automatically When you access our website, we may collect certain technical and usage information. This may include your IP address, browser type, device information, operating system, approximate location derived from IP address, referring URLs, and information about how you interact with our website, including pages visited and time spent on those pages. We use cookies and similar technologies to support website functionality, analytics, security, and advertising. Additional information about cookies is provided below. Certain information may be considered sensitive personal information under applicable state laws. We use such information only for legitimate business purposes consistent with this policy.

3. Cookies, Analytics, and Advertising Technologies

Our website uses cookies and related technologies to operate effectively and to measure performance.

• Analytics We use analytics tools, including Google Analytics, to understand aggregate user behavior and improve our Services.

• Advertising and Remarketing We may use advertising platforms such as Google Ads, Meta, and similar tools to measure the effectiveness of our advertising campaigns and to display advertisements to individuals who have previously visited our website. These technologies may collect identifiers such as cookie IDs, device information, IP address, and website interaction data. Under certain state privacy laws, disclosure of identifiers for cross-context behavioral advertising may be considered “sharing” or a “sale” of personal information. We do not sell personal information for monetary compensation. We do not use personal information submitted through healthcare-related forms, including eligibility inquiries, for targeted advertising. You can manage certain cookie and tracking preferences through your browser settings or our cookie preference tools, where available.

4. How We Use Personal Information

We use personal information to:

• Respond to inquiries and requests

• Process eligibility submissions internally

• Operate, maintain, and improve our website

• Measure marketing effectiveness

• Deliver marketing communications where permitted by law

• Detect, prevent, and address security or fraud concerns

• Comply with legal and regulatory requirements

We limit use of personal information to legitimate business purposes and do not use website-collected information in a manner inconsistent with applicable healthcare privacy laws.

5. How We Disclose Personal Information

We may disclose personal information to service providers that perform services on our behalf, including website hosting providers, analytics providers, marketing automation vendors, cloud service providers, and IT service providers. These service providers are contractually obligated to use personal information only to perform services for Wellstart.

We may disclose certain identifiers and internet activity information to advertising platforms for targeted advertising and measurement purposes.

We may also disclose information when required by law, in response to lawful requests by public authorities, or in connection with a merger, acquisition, or sale of assets.

Information that constitutes PHI is disclosed in accordance with our Notice of Privacy Practices and HIPAA.

6. Sale or Sharing of Personal Information

Wellstart does not sell personal information, including sensitive personal information, for monetary compensation.

However, certain disclosures of identifiers and internet activity data to advertising partners for cross-context behavioral advertising may constitute "sharing" or a "sale" under California and other state privacy laws.

7. Communication Preferences

If you choose to receive email or text communications, we may send service-related messages such as order updates, account notifications, and reorder reminders.

Marketing communications are sent only where permitted by law.

You may opt out of marketing email communications by using the unsubscribe link in the email. You may opt out of text messages by replying STOP. Opting out of marketing messages does not affect service-related communications that are necessary to provide requested products or services.

We do not sell your phone number or SMS consent information to third parties.

Message frequency may vary. Message and data rates may apply.

8. Your Privacy Rights

Depending on your state of residence and applicable law, you may have rights regarding your personal information, including the right to request access, correction, deletion, or to opt out of sale or sharing. Certain states may also provide the right to limit use of sensitive personal information or to appeal a denied request.

To exercise applicable rights, please contact us using the information provided below.

We will verify your identity before processing certain requests and will not discriminate against you for exercising your rights.

Authorized agents may submit requests on your behalf where permitted by law, subject to appropriate verification.

If we deny your privacy rights request, you may appeal our decision by contacting us at the email address listed below and stating that you are submitting an appeal of a prior decision.

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9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Information that qualifies as PHI is retained in accordance with healthcare regulatory requirements and described in our Notice of Privacy Practices.

10. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. While we strive to protect personal information, no method of transmission over the Internet or electronic storage system is entirely secure.

In the event of a data breach involving personal information, we will provide notice as required by applicable law.

11. Third-Party Links

Our Services may contain links to third-party websites or services that are not operated by Wellstart. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we make material changes, we will revise the "Last Updated" date and provide notice as required by law.

13. Contact Our Privacy Officer

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Wellstart Medical LLC
9156 S US Highway 1

Port St Lucie, FL  34952

Phone: 800-978-7599
Email: privacy@wellstart.com