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Need help with your CGM?
Whether you're getting started, having trouble with your sensor, or need a replacement, we'll help you find the right support.
Get help with your CGM
Have a question about using your sensor? Our U.S.-based diabetes care specialists are here to help.
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Insert and start a new sensor
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Pair your sensor with a reader or smartphone
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Understand and manage alerts
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Troubleshoot common CGM questions
Replace a sensor
Did your sensor stop working before it should have? The manufacturer may be able to send you a replacement.
Before you contact the manufacturer
✓ Have your sensor serial number and sensor start date available, if possible.
Dexcom
Contact Dexcom directly to report a sensor issue or request a replacement.
FreeStyle Libre
Contact Abott directly to report a sensor issue or request a replacement.
Not sure where to start?
Call Wellstart. We'll help you figure out the right next step.
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