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SMS/Text Messaging Terms

Effective Date: 2/20/2026
Last Updated: 2/20/2026

 

These SMS/Text Messaging Terms (“SMS Terms”) describe how Wellstart Medical LLC (“Wellstart,” “we,” “us,” or “our”) communicates with individuals by text message. By providing your phone number and consenting to receive text messages, you agree to these SMS Terms.

 

1. Types of Text Messages We Send

Wellstart may send the following categories of text messages:

 

Service-Related Messages

These messages relate to the provision of products or services and may include:

  • Order updates

  • Account notifications

  • Eligibility follow-ups

  • Reorder reminders

  • Care coordination messages

  • Responses to your inquiries

 

These messages are intended to support continuity of care and account management.

 

Marketing Messages

Where permitted by law and where you have provided appropriate consent, Wellstart may send marketing or promotional messages. These may include:

  • Information about new products or services

  • Educational campaigns

  • Special programs or announcements

 

Marketing messages are sent only where consent is obtained in accordance with applicable law.

 

2. Consent to Receive Text Messages

By providing your phone number to Wellstart through our website, referral process, account setup, or other interaction, and where required by law, affirmatively opting in, you consent to receive text messages from Wellstart at the number provided.

 

Consent to receive marketing text messages is not a condition of receiving products or services.

 

You represent that:

  • You are the subscriber or customary user of the phone number provided; or

  • You have authority to provide consent for that phone number.

 

If you initiate a text message to Wellstart (for example, by texting a number listed on our website), you consent to receive responses related to your inquiry.

 

We will maintain records of your consent as required by applicable law.

 

3. Message Frequency

Message frequency may vary depending on your relationship with Wellstart, account activity, and communication preferences.

 

You may receive multiple messages per week during active order processing or support interactions.

 

4. Costs and Charges

Message and data rates may apply depending on your mobile carrier and service plan. Wellstart does not charge for text messages, but you are responsible for any fees imposed by your carrier.

 

5. Opt-Out Instructions

You may opt out of receiving text messages at any time by replying: STOP

 

After you send STOP, you may receive one final confirmation message confirming your opt-out.

 

Opting out of marketing messages does not affect service-related communications necessary to provide requested products or services.

 

If you wish to re-enroll after opting out, you may contact us directly to update your preferences.

 

If you experience issues with text messaging, you may contact us directly at 800-978-7599 or privacy@wellstart.com.

 

6. Automated and Manual Messages

Text messages may be sent using automated technology, manual processes, or a combination of both.

 

7. Supported Carriers

Wellstart text messaging services are available only to U.S. phone numbers. Message delivery is subject to carrier network availability. Carriers are not liable for delayed or undelivered messages.

 

8. Privacy

Information collected in connection with text messaging is subject to our Privacy Policy, available at: https://www.wellstart.com/privacy-policy

 

We do not sell your phone number or SMS consent information to third parties.

 

9. Changes to These SMS Terms

We may update these SMS Terms from time to time. Changes will be effective when posted on this page with an updated “Last Updated” date.

 

10. Contact Our Privacy Officer

If you have questions regarding these SMS Terms, please contact:

 

Wellstart Medical LLC
9156 S US Highway 1
Port St Lucie, FL 34952
Phone: 800-978-7599
Email: privacy@wellstart.com

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