SMS/Text Messaging Terms

Effective Date: 8/11/2026
Last Updated: 8/11/2026

These SMS/Text Messaging Terms (“SMS Terms”) describe how Wellstart Medical LLC (“Wellstart,” “we,” “us,” or “our”) communicates with individuals by SMS or text message. By providing your phone number and consenting to receive text messages, you agree to these SMS Terms.

1. SMS Program Descriptor: Types of Text Messages We Send

Wellstart may send the following categories of text messages:

Order Notifications

These messages relate to the provision of products or services and may include:

Order updates
Account notifications
Eligibility follow-ups
Reorder reminders
Care coordination messages
Follow-up support after your order
Responses to your inquiries

These messages are intended to support continuity of care and account management.

Care and Support Messages

Where permitted by law and where you have provided appropriate consent, Wellstart may send messages intended to help you use your supplies, stay on track, and get support when needed. These may include:

Information about new products or services
Educational campaigns
Special programs or announcements

These messages are intended to support continuity of care and service-related communication.

2. Consent to Receive Text Messages

By providing your phone number to Wellstart through our website, secure patient website, referral process, account setup, by phone, in person, or through another interaction with Wellstart, and where required by law affirmatively opting in, you consent to receive text messages from Wellstart at the number provided.

If you provide consent verbally, a Wellstart representative will explain that you are opting in to receive text messages from Wellstart and will provide information about the types of messages you may receive. You will be informed that message frequency may vary, message and data rates may apply, you may reply STOP at any time to unsubscribe, and you may call 800-978-7599 for HELP.

Consent to receive marketing text messages is not a condition of receiving products or services.

You represent that:

You are the subscriber or customary user of the phone number provided; or
You have authority to provide consent for that phone number.

If you initiate a text message to Wellstart (for example, by texting a number listed on our website), you consent to receive responses related to your inquiry.

Wellstart maintains records of SMS consent, including the method and date of consent, as required by applicable law and applicable messaging requirements.

3. Message Frequency, Fees, and Charges

Message frequency may vary depending on your relationship with Wellstart, account activity, and communication preferences.

You may receive multiple messages per week during active order processing or support interactions.

Message and data rates may apply depending on your mobile carrier and service plan. Wellstart does not charge for text messages, but you are responsible for any fees imposed by your carrier. Please contact your carrier for inquiries regarding your text or data plan.

4. Opt-Out Instructions

You may opt out of receiving text messages at any time by replying: STOP

After you send STOP, you may receive one final confirmation message confirming your opt-out. You will no longer receive SMS messages from Wellstart unless you:

Call us to sign up again
Reply START
Update your preferences on our secure patient website

If you experience issues with text messaging, you may contact us directly at 800-978-7599 or privacy@wellstart.com.

5. Automated and Manual Messages

Text messages may be sent using automated technology, manual processes, or a combination of both.

6. Supported Carriers

Wellstart text messaging services are available only to U.S. phone numbers.

7. Carrier Liability

Carriers are not liable for delayed or undelivered messages.

8. Privacy

Information collected in connection with text messaging is subject to our Privacy Policy, available at: https://www.wellstart.com/privacy-policy

Text messaging originator opt-in data and consent, including your phone number and SMS consent status, will not be sold, rented, shared, or disclosed to third parties or affiliates for their marketing or promotional purposes.

We may share SMS-related information with vendors, aggregators, carriers, and service providers who support the delivery, administration, and compliance of our text messaging services. These parties are authorized to use such information only as necessary to provide text messaging services to Wellstart or as required by law.

9. Changes to These SMS Terms

We may update these SMS Terms from time to time. Changes will be effective when posted on this page with an updated “Last Updated” date.

10. Customer Support

If you are experiencing issues with the messaging program, you may also contact Wellstart directly at:

Phone: 800-978-7599
Email: privacy@wellstart.com

11. Contact Our Privacy Officer

If you have questions regarding these SMS Terms, please contact:

Wellstart Medical LLC
9156 S US Highway 1
Port St Lucie, FL 34952
Phone: 800-978-7599
Email: privacy@wellstart.com